Navigate to /Library/Cache/ and delete the MozyPro/MyBusinessWorks folder contents in there. If so, there’s a problem with the MozyPro cache. Look at the current log – do you see any errors? Specifically do you see any errors containing “Failed to get files to backup: database disk image is malformed”. The current log will not have a number appended on the end.
You may see other ‘numbered’ logs such as MozyPro1.log or MyBusinessWorks1.log – you can ignore these for our purposes at the moment, these are just the previous logs (‘backup’ logs if you like) that have been created as the logs have been rotated. Your log should be named either MozyPro.log or MyBusinessWorks.log (or something very similar). These are in /Library/Logs or you can navigate to them through ‘Console’. If you want to do further investigation to confirm the problem – you can look at the log files. There’s no harm in deleting the cache (the only affect is that MozyPro will take a while to scan your files again when it next starts scanning for files – please note deleting the cache does not delete any of your files!) so theres perfectly good reason at this point to delete it but…. It’s a fairly safe bet that by this point, having analysed your backup history, that you’ve got a problem with the cache / database malformed. MozyPro creates a cache of your backups (sometimes fairly extensive), however if this cache becomes malformed (corrupted) it usually means disaster for MozyPro – it can’t fix it or alert you to the problem, because as far as the application is aware, it’s working fine – you just have nothing to backup. Now you need to look back at your recent backups – have any failed? Or have any succeeded but backed up 0 files? If you spot one that has, check the backups for the days immediately prior to that, are they also the same? If so, you’ve probably got a database malformed / caching issue. Here you’ll be presented with the logs window with details of all your recent backups: You can select the ‘History’ button from the MozyPro preferences pane: However, to verify this we need to look at the logs. If 0 files is showing, this could be an indication that there is a problem with your backups. Now, you can open up MozyPro / MyBusinessWorks preferences (or click on the taskbar / menu icon) to see how many files are awaiting backup: Unless you’re backing up very little or files that aren’t changed regularly only, you’re likely to notice that even a few minutes after backup, new files are showing as pending for the next backup. Now firstly, most users of MozyPro should notice that there are at least some files to backup at each scheduled backup point. Please also be aware that MozyPro is also marketed as MyBusinessWorks in the UK – both MozyPro and MyBusinessWorks are, essentially, the same program, so this tutorial applies to both. This problem involves MozyPro not actually backing up any files but still showing (and, actually ‘performing’) each backup of 0 files successfully, despite files changing. In this tutorial we’re going to troubleshoot one of the common problems that users of MozyPro experience.
And with applications that individuals and businesses heavily rely on, such as backup applications, it can be a nightmare when they go wrong! MozyPro is a increasingly popular cloud backup application provided by Mozy.
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